Q: Do I need to register an account on this website to buy products?

A: No. You can add the product to the cart directly then complete the checkout.

Q: Is your website safe? Will my personal information be disclosed?

A: We use the international security certificate. Your personal information will not be disclosed.

Q: Is the product I ordered exactly the same as the one displayed by the website model?

A: Yes, the products you see are the same as the products you will receive, including styles and materials. We follow the WYSIWYG rule.

Q: How long does it take to receive my order when I complete payment?

A: When you complete the payment, you will receive an order confirmation email in your mailbox.

We have two modes of transportation:

1. The standard shipping: 7-15days, the logistics carrier company is UPS/FedEx/USPS

2. The fast shipping: 3-7days, the logistics carrier company is DHL.

Please know: the actual arrival time of hand-made products = processing time + shipping time

Q: What if my order doesn’t arrive within the specified time?

A: If your order has expired, please contact our customer service in time. Our customer service email is info@silicondollshome.com

Q: What’s your return & exchange policy?

A: Please read our return & exchange policy carefully: https://silicondollshome.com/return-exchange-policy/

Q: How can I check the shipping status of my order?

A: When we start sending your order, you will receive an email about the order tracking number. If you’re uncertain about the information, please contact us in time. Our customer service email is info@silicondollshome.com

Q: What if I need help and send you an email, but you don’t reply?

A: We will carefully handle every email sent by our customer. Please make sure that your email address is correct.

Q: What if I need to change my order information?

A: Please contact us within 24 hours. We will change the order information for you, including the content and address of the order.

Q: Can I cancel my order?

A: 1. If you need to cancel the order within 12 hours after the order is completed, please contact our customer service email in time. Your order can be cancelled free of charge.

2. If your order has been more than 12 hours and we have packed your order, we will charge a 10% packing fee.

3. If your order has been more than 24 hours and your order has been sent out, we refuse to cancel the order.